Glossary
Webhook
A webhook is an automatic HTTP request that one system sends to another when something happens, so the second system learns about the event without asking.
Last updated By Porch Route
For delivery software the events are the ones a store cares about: a delivery was scheduled, is on the way, was delivered, failed or undone. Reliable webhooks are signed (so the receiver can verify the sender), retried when the receiver is down, and reconciled so nothing is silently lost.
In Porch Route every outcome goes to the business's endpoints as a signed webhook carrying its own order reference, with retries on a backoff schedule for 24 hours, a reconciliation sweep and a delivery log with manual retry. The signature is an HMAC-SHA256 of the raw body.
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