1.Programme name and who sends the messages
The programme is delivery alerts sent via Porch Routes, under the name of the business that took your order. The sender is that business. Porch Routes (Vector UX LLC) is the software that business uses to send the messages; we send nothing on our own account.
Each business completes its own carrier registration before its texts go out. Until that is approved, its customers receive email updates and tracking links instead.
2.What the messages are
Delivery alerts tell you where your order is. A business can turn each type on or off:
| Message | When it’s sent |
|---|---|
| Scheduled | When your delivery is put on a route, with the day and delivery window |
| On the way | When the driver starts the route |
| Almost there | Shortly before the driver reaches you |
| Delivered | Once the delivery is done and a short undo window has passed, with a link to the photo |
| Couldn’t deliver | When a delivery couldn’t be completed, with the reason and how to reach the business |
Every message carries a link to your tracking page, where you can see the truck on a map while it’s on the way, the proof photo once it’s delivered, and rate the delivery. Messages are informational only. They never carry marketing, and consent to receive them is never a condition of buying anything.
3.How many messages to expect
Message frequency varies by delivery. A typical delivery sends 3 to 5 messages, and never more than 6. You receive messages only for deliveries you have ordered.
4.Rates
Message and data rates may apply. The messages are free from the business; your mobile plan’s standard messaging charges are yours.
5.How to stop, and how to get help
Reply STOP to cancel. You’ll get one confirmation text and then no more delivery texts from that business. Your deliveries themselves continue; you can still use the tracking link in any earlier message or the email updates the business sends.
Reply HELP for help. You’ll receive the business’s support contact. You can also revoke consent by any reasonable means — telling the business by phone or email works too — and it takes effect promptly.
To start receiving texts again, reply START to the same number or ask the business to add you back.
6.How consent is collected
In-app consent screenshots, for reviewers, are on the SMS opt-in evidence page.
End users opt in to Porch Routes transactional delivery SMS in one or more of the following ways. Consent is optional and is never a condition of purchase. Programme disclosures (what messages are sent, frequency, message and data rates may apply, STOP and HELP) are published on this page and linked from the privacy policy and terms of service.
1. Public form on this page (primary)
The form above is the primary opt-in. It is public, needs no account, and lives at https://porchroutes.com/legal/sms#consent. It asks for a mobile number and a checkbox that starts unchecked. Checking it means the person agrees to receive transactional SMS from Porch Routes. The checkbox links to the terms of service and privacy policy, states that message and data rates may apply, and the form shows “Reply STOP to opt-out” next to the number. Submitting stores that consent. No text is sent from the form.
2. Website and order intake
When a customer orders from a business that uses Porch Routes, that business collects the customer’s mobile number and affirmative agreement to receive delivery-alert texts at checkout, on an order form, or in conversation, and records where and when consent was given. The customer is told that message frequency varies, that message and data rates may apply, and that they can reply STOP to cancel or HELP for help.
3. In-app consent record (farm / office)
A Porch Routes farm admin records that consent on the customer or order by setting Delivery texts to “Agreed to delivery texts” (customer editor) or “Customer agreed to delivery texts” (order editor). The control defaults to “Not recorded” (not pre-selected). Choosing the decline option means the number is not texted. Hosted screenshots of those controls are supporting evidence only — the live editors are behind login, and they are not the public opt-in form. They are at https://porchroutes.com/legal/sms-opt-in.
4. Keyword START
End users may text START to +1 (478) 215-2774. The auto-reply confirms Porch Routes enrollment, that message frequency varies, that message and data rates may apply, and that they can reply HELP for help or STOP to opt out.
Sample messages
- “Meadow Farm: your order is set for local delivery Thu, Sep 17 between 8 AM and noon. Track it here: https://porchroutes.com/t/example. Reply STOP to opt out.”
- “Meadow Farm: Alex is on the way with your order. You’re 5 stops away. Follow the truck: https://porchroutes.com/t/example”
- “Meadow Farm: Alex is about 30 minutes away. Please keep the porch clear. https://porchroutes.com/t/example”
- “Meadow Farm: delivered at 9:14 AM. Photo and details: https://porchroutes.com/t/example”
- “Meadow Farm: we couldn’t complete your delivery today (nobody home). Reply HELP or call the farm.”
7.Carriers
Carriers are not liable for delayed or undelivered messages. Delivery of a text depends on the carriers and can be delayed or filtered for reasons outside the business’s or Porch Routes’ control. Major US carriers are supported; the business can tell you which.
8.Privacy
Your phone number and your messaging consent are never shared, sold or provided to third parties or affiliates for marketing or promotional purposes. How your information is handled is described in our privacy policy. Questions about a specific business’s messages go to that business; questions about Porch Routes go through our contact page or hello@porchroutes.com.