Legal
The documents behind Porch Routes.
Everything that governs how you use the service and how we handle data, written in plain language. Each page lists the date it last changed.
Terms of service
The agreement for using Porch Routes: plans and trials, your responsibilities for drivers and customer texts, who owns the data, fees, liability and cancelling.
Updated September 30, 2026Privacy policy
What Porch Routes collects from businesses, drivers and delivery recipients, why, how long it is kept, who processes it, and how to ask for access or deletion.
Updated October 13, 2026Messaging terms
The text-message programme behind Porch Routes delivery alerts: who sends them, what they say, how often, how to stop or get help, and the rates statement.
Updated October 2, 2026Acceptable use policy
What you may not do with Porch Routes: the messaging rules for delivery texts, regulated deliveries, health data, driver location, API limits and enforcement.
Updated September 14, 2026Subprocessors
The third parties that process data for Porch Routes — Supabase, Vercel, Resend, Twilio, Stripe, OpenStreetMap and Google Maps — and what each one receives.
Updated September 30, 2026Data processing addendum
What Porch Routes’ data processing addendum commits to as your service provider — instructions, security, subprocessors, breach notice — and how to request it.
Updated September 14, 2026Accessibility
Porch Routes aims for WCAG 2.2 AA across the website, office app, drive mode and tracking pages: what is in place, known gaps, and how to report a problem.
Updated September 14, 2026